Privacy Policy
Last updated: 30 October 2026
1. Data controller
Basalticware, Lda., based in Ponta Delgada, Azores, Portugal, is the controller of the personal data handled on this site and in its business contacts. For any privacy question, write to hello@basalticware.com.
2. Contact form
When you use the contact form, we collect your name, email, company, topic and message. We use this data to answer your request and, where relevant, prepare a proposal. The legal basis is our legitimate interest in replying to people who contact us and, where applicable, steps taken at your request before entering into a contract.
We keep this data for 2 years after the last contact, unless a contract or a legal obligation requires longer.
3. Business-to-business outreach
We may send companies commercial messages about our products and services. For this we use general email addresses that companies publish on their own sites, such as info@, together with the company name, sector and region.
We do not send these messages to individuals or to addresses that carry a person's name, and we first check the list of companies that object to this kind of message, kept by the Portuguese Directorate-General for Consumers. Where these contacts include personal data, the legal basis is our legitimate interest in making our work known to other businesses.
You can opt out at any time, free of charge, by replying with the word "remover" or writing to hello@basalticware.com. We keep the address on an exclusion list only to make sure we do not contact it again. Contacts that do not reply are deleted after 2 years.
Any mention of marketing in the privacy policies of our products refers to the users of those products.
4. Who handles data for us
We rely on these providers: Cloudflare for hosting and protecting the site, Resend for delivering contact form messages, and Google for our email. We do not sell personal data. Where a provider handles data outside the European Union, the transfer relies on the safeguards set out in the GDPR.
6. Your rights
You have the right to access, rectify, erase, restrict and port your data, and to object to its use. To exercise these rights, write to hello@basalticware.com. We reply within 30 days.
If you are not satisfied with our reply, you can complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).
7. Our products
Flowzao and doAzores have their own privacy policies, which apply to the people who use those products.
8. Changes
We may update this policy. The date at the top of the page shows the version in force.